I'm Scared of the Police

The day they make the booking is cast as day zero within our company. So technically it's eight days after the booking is made. When a customer pays, we take a pre-authorization for the full delivery fee from the customer's card. We almost always waited the full seven days to deliver so we could batch as many items together in certain areas. Nowhere in our company picked up on this for over two years, meaning that for tens of thousands of deliveries, we never actually took the payment. Totally over half a million pounds of revenue in two years. Come on. I love when really successful companies have these massive fucking hoars in them.