S6E1: Eric Yuan on Keeping Customers, and Employees, Happy
Stanford GSB: View From The Top
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The Biggest Lesson From the Pandemic?
Zoom was a successful company before the pandemic serving mainly B2B clients. And then boom, the pandemic happens and you have to add B2C into that portfolio. What were some of the big lessons that came away? We quickly took actions and we went to trust back because when you thought of loss of trust, you got to take action as quickly as possible. Keep everything open, transparent, communicate with the customers. That's the lesson I learned.
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