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Vision, Beauty, and Creative Destruction in Silicon Valley | Jimmy Soni & Richard Hanania

CSPI Podcast

CHAPTER

Did You Have to Pull Any Punches?

The surprising thing is, like most everybody was pretty open and on the record. A lot of these people, while they live big public lives, this is a distant part of that life now. I wish i could have gone on, actually, a whole chapter could have ben devoted to just omaha. But i was constrained by room and readability ind all the est. Omaha is the reason that papal doesn't have a customers service problem. And it's the solution to a massive, massive backlog of customer service complaints.

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