Drew was having a conversation with someone and he was trying to get her to explain what her mental model was of something. But she got very angry and he couldn't understand why she was so angry. It turned out she'd thought that Drew would call her a mental model. And then just, you know, I think the things you learn from talking to people from different cultures and how people expect to be approached and spoken to. You can be speaking to someone anywhere. Absolutely. And it is possible to have a maximum viable product. So beware, right?Yeah. I totally, totally get that.
Rachel Andrew inspires us to understand people who are not like us because most often the products we design are not for us. She motivates us with her successful habit of GTD (Getting Things Done). She teaches us that solid attention to detail and ability to execute can be more important than specific technical skills. […]