Bob Greene: I read a most extraordinary story recently in the book, Nonviolent Communication. He says someone who had been trained in the art and craft of communicating in nonviolence was working at a homeless shelter. She is trying to use the tools of nonviolent communication in the midst of actual violence, which is an extreme test by every measure, he says. Greene: When she's telling the author all about this, he says, my goodness, you should be teaching this class. And he said, why are you even back here today?

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