Are You Going to Chase a Snake to Get Your Revenge?

"If a snake bites you, are you going to chase it into the woods to get your revenge," asks Tom. "I truly believe that most harm inflicted on others derived from incompetence, not malice", he adds. The magic is in not personalizing the situation, by possessing the emotional ecu to understand: 'It's not about me, but whether i can salvage the situation from here'