The sharpest founders never fully abandon the mine set no matter how big their company gets. Organizationally you need to protect it, because the natural reaction of the scale organization will be to kill it. We call thit magical trips, besided, let's find one traveller and create the perfect trip for them. And i actually literally hired a story board o fom picsar and we had hem storied by the perfect air of experience.
In honor of our five year anniversary of Masters of Scale, we're revisiting our first episode ever, featuring Airbnb's Brian Chesky.
If you want your company to truly scale, you first have to do things that don't scale. Handcraft the core experience. Get your hands dirty. Serve your customers one-by-one. And don't stop until you know exactly what they want. That's what Brian Chesky did. As CEO of Airbnb, Brian’s early work was more akin to a traveling salesman. He takes us back to his lean years — when he went door-to-door, meeting Airbnb hosts in person — and shares the imaginative route to crafting what he calls an "11-star experience.”
Read a transcript of this episode: https://mastersofscale.com
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