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19min chapter
225: Kim Scott | Care Personally, Challenge Directly with Radical Candor
The Jordan Harbinger Show
Navigating Emotions in Feedback Conversations
This chapter delves into acknowledging and addressing emotions in feedback conversations, emphasizing the balance between caring personally and challenging directly. It discusses the ineffectiveness of the 'compliment sandwich' method and introduces techniques like the 'fly down technique' to approach difficult feedback situations. The chapter underscores the significance of giving radical candor feedback, observing responses, and fostering open communication environments through 'loud listening.'
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