EP 129 | Christoph Janz (Point Nine Capital) - The evolving SaaS industry and the impact on churn and retention
CHURN FM
00:00
What Are the Best Companies Doing When It Comes to Retention?
retention is more than any one person or department in the company can possibly, like, control just by themselves. Everything ultimately culte contributes toethe success or the failure of a business. If it's not a pain killer, it's harder to sell it in the first place and you have a higher risk of being kicked out if something happens. There are lots of great anilytics solutions out there that help companies retain customers. But ultimately, the product needs to provide great value to to the customerf ifif that's not the case, then we'll always struggle.
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