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4min chapter
Expansive Moment: 3 Steps to Excellence
The Expansive
How to Be a Great Service Provider
Kai: What people are really looking for is to be surprised and delighted. And the way that I've always thought about it is surprise and delight. Kai: In order for us to be excellent, we've really got to be clear on what we're focusing on. The ability for us to declutter is a real skill. It gives us cleanliness, gives us space.
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