2min chapter

The Jordan Harbinger Show cover image

414: Jonah Berger | How to Change Anyone's Mind

The Jordan Harbinger Show

CHAPTER

The Hosh Negotiator

The Hosh negotiator doesn't tell the person not to do anything. He starts by understanding, you know, what's going on? What are you worried about? And he gets to a place in the conversation where he goes, oh, well, it sounds like you care a lot about your kids. The same thing can be true with customers. People talk a lot in marketing about customer centricity but too often we use the same pitches or the same appeals with everyone.

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