Harnessing Data for Customer-Centric Training and Innovation

Today's guest is Fabio Raffone, Vice President of Customer Service Operations for Americas at Tetra Pak. Tetra Pak is a Swedish multinational company specializing in food packaging and processing solutions. The company provides a range of offerings, including packaging materials, filling machines, and processing equipment for various products such as dairy, beverages, cheese, ice cream, and prepared foods. Fabio joins Emerj Senior Editor Matthew DeMello on the program today to discuss the pressing challenges faced by field service leaders and the growing relevance of AI in overcoming these hurdles. With a team of 700 field service professionals across the Americas, Tetra Pak is navigating complex market-specific challenges, from attracting and retaining talent in a growing U.S. economy to advancing competence development in other regions.