Challenges and Transformations in the Restaurant Sector

This chapter explores the mixed performance of major restaurant chains, with KFC and Starbucks facing difficulties while Chili's thrives. It emphasizes the leadership change at Caterpillar, noting the positive impact of strategic adjustments despite challenges. The chapter also discusses Starbucks' efforts to enhance customer experiences and adapt to market conditions, particularly in China, highlighting ongoing operational improvements and the significance of staffing in achieving long-term growth.