What made the EasyJet Flight Club special

Lis explains EasyJet's physical loyalty pack design and how it aimed to make customers feel valued and unique.

Play episode from 04:31

chevron_right

Transcript

chevron_right

Transcript

Episode notes

Want to hear how one of the UK’s most popular airlines used mail to improve their marketing performance?

In this episode, host Rory Sutherland speaks to Lis Barton, former CMO at MoneySuperMarket, about their shared love for direct mail and how marketers can truly unleash its full potential.

During the episode, Lis shares:

How working at Barclays and Audi opened her eyes to the effectiveness of direct mail as a marketing medium
Two successful examples of direct mail from EasyJet and The Miscarriage Association
How these campaigns help build strong loyal connections and drive impressive commercial results

Plus, Rory shares his thoughts on the sustainability of direct mail and how quality is better than quantity when it comes to marketing.

00:00 Intro

01:51 When did Lis first come across direct mail?

03:50 Lis’s first example of direct mail - The EasyJet Flight Club loyalty scheme

06:03: How did Lis measure the payback for EasyJet’s direct mail loyalty pack?

08:10 Lis's second example of direct mail – The Miscarriage Association

09:52 Rory argues we need less but better marketing that we can measure

11:27 Outro

Follow Lis.

LinkedIn - https://www.linkedin.com/in/lis-barton-b951448/

Follow Rory.

LinkedIn - https://www.linkedin.com/in/rorysutherland/