In this chapter, they discuss the importance of being 'squeaky clean' and the problem of corruption in many parts of the world. They also describe Jorge as an objective and data-driven leader who believes in empowerment and business education. The discussion then moves to the composition of the board and how Jorge convinced people to join, using a practice of starting with committees before inviting them to the main board. This practice allows for mutual understanding and chemistry between board members. The chapter concludes by mentioning that the board has added more independent directors over time.

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