PMs & the Art of Storytelling by Amazon & United Airlines Sr PMs
The Product Podcast
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The Most Important Customer Benefit
The most important customer benefit is improved usability of our service. We want to make it as easy as possible for viewers to engage with ours trimming service in allowing viewers to skip the intro and start the show immediately. Here i might say, we find that x % of viewers pass forward through critits. This number increased to y % when a viewer watches more than one episode of a show in one sitting. So again, here i'm thinking, what are the other priorities? Why should this be ranked above why is it's so important? And you can see that it's supported with a little bit of data there. I am going to pass it over to amy right now to jump into
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