The Importance of Channel Conflict

When i steppedn this role, we had actually already promised a very strong growth to the board on the revenue line. Soe got our expectations right, and we built the mussls that we had to build. More than half of companies out there have very weak to negative nat dollar retention metric. It's very important to make sure that everyone realizes that they're rowing in the same direction. The second was, this is about expanding the culture. In particular, when you think about a digitaly driven consumer business going to a business that will have digital channels as as sales channels,. customer's success can be scary for some folks. And if you don't act courageously enough at