“How can you help a customer solve their problem if you only sell one thing?”

This week, Tim has a Podcast first with four guests from Newfoundland after the Compact Appliances Trade Show in New Brunswick Canada.

Inspired by a captivating late night conversation, Tim brings together Peter Parsons, owner of The Tin Man, Adam Hunt, owner of The Wood Shed, Tim Brake, owner of Brakes Heating, and Kim Davis, Sales Rep for Compact Appliances to discuss the hospitality, community, and “scrappiness” of the hearth industry in Newfoundland.

The group discusses:

The importance of the industry staking the claim on energy efficiency and a proactive approach to addressing efficiency standards.

Clearly listing and discussing the operational costs of appliances.

What Newfoundland can show the rest of the industry and what makes them truly unique in the terms of diversity, independence, versatility, and opportunity.

How prioritizing service over sales plays into continuing to grow a strong customer base.

Check out the Traeger belt referenced in this conversation: https://www.facebook.com/100063798490735/videos/1520407712063775

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