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ServiceNow Series E41: Kenny Hosey, VP of ITSM at Corsica Technologies

The Alldus Podcast - AI in Action

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The Biggest Piece

When i first joined advent health, the category structure had grown out of control. There were over 200 options that someone could select on an incident area to say, this is what's going on. So those categories really range from server names to categories to, i think even in one case it was a person. We want em learn from that and continue to grow and leverage some of that stuff.

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