Dialling it up: The evolution of phone support
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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The Evolution of the Phone and Customer Support Industry
The phone support industry has been around a lot less than phone, but has seen a lot or change. Phone hasn't kept pace with other trends in technological evolution such as e mail and now messaging. But we still pick up the phone and ring of business like we used to 50, 80 hundred years ago.
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