3min chapter

Stimulus - Learn Tools to Crush It in Your Medical Career cover image

100. Listening to Understand versus Listening to Win | Strategies for quality listening and how to know when you've got it right

Stimulus - Learn Tools to Crush It in Your Medical Career

CHAPTER

The Trade-Off Between Listening and Negotiating

I worry that in these social dynamic moments where this, this is a negotiation moment. I always think that there's a little trade off here with trying to win this conversation versus trying to negotiate the best outcome. And so my response might be something like you're telling me that this 54 year old guy with pretty typical chest pain, dynamic EKG changes and a rising troponin is stable for the hospitalist service without a procedure tonight. Even though I can't control his pain and his Troponin is still rising. Like I'm reflecting back what I'm hearing from him as opposed to because I want him to actually really clarify for me why that's an okay response. Does that

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