How to Communicate With Your Guest on Vacation

Marilyn: I've actually been, I do not ever ask people what they're traveling for because my thought was like, eh, if I was going on vacation, I don't really want to. And then that can also change the way that you end up communicating with them. So now we can gauge how we mirror their communication style back to them. They want to be left alone, you mostly just leave them alone and you have that morning after check in message that goes out. Hey, Ben, they're lying. If there's anything that's not right, please let me know if there's anything we can improve or that's missing.