Leveraging AI and Predictive Models to Improve Member Experience: Insights from Humana and Everise
Becker’s Payer Issues Podcast
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Transforming Healthcare with AI
This chapter examines the impact of automation and AI on improving the member experience in healthcare, especially during the claims process. It discusses the simplification of appointment scheduling through mobile apps, the necessity of educating members about their coverage, and the benefits of predictive modeling in enhancing interactions amidst compliance challenges.
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