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How a Human-Centered Approach is Building Trustworthy AI

Smart Talks with IBM

CHAPTER

The Impact of AI on Corporate Behavior

IBM is as sensitive to public reaction to the uses of AI as they would be to government response. The company has put in place guardrails, particularly around trust and transparency principles. There was nothing that from a legal perspective said we couldn't do more on COVID pandemic. For us, it's not just about the headline risk. It's about ensuring that we have a business going forward because our clients trust us and society trusts us.

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