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2min chapter
Netflix’s War on Churn
TLDR
Netflix's Focus on Churn and User Satisfaction
This chapter explores how Netflix's recent disclosures reveal that attracting viewers with prestige shows and blockbuster hits may not be as important as previously thought and highlights that Netflix has a lower churn rate compared to competitors like Disney and Apple. It suggests that Netflix's success may lie in providing content that allows viewers to turn their brains off and relax.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode