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3min chapter
Rick Nucci - Co-founder and CEO of Guru
Knowledge Cast by Enterprise Knowledge
How to Measure ROI for KM
KM: People are really looking for ways to help quantify this problem. What is the foundational assets of every company? It's like your products you make, your customers you sell and your institutional knowledge and expertise in your humans. We have these trillion dollar industries around products and software development tools and we have CRM and contact center. This is the benefit of having really smart customers. They come up with a lot of these things too.
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