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16min chapter
S9 E4: Trust is a Two-way Street
Fintech Takes
Navigating Payment Fraud and Consumer Responsibility
This chapter examines a recent ruling on authorized push payment fraud in the UK, focusing on the tensions between fintech companies and consumer protection. The speakers discuss the complexities of scams, particularly romance scams, and highlight the challenges banks face in balancing user safety with a seamless experience. They also address the need for better consumer education regarding financial risks against the backdrop of evolving payment technologies and regulatory landscapes.
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