Invest Like the Best with Patrick O'Shaughnessy cover image

John Harris - Resilience and Imagination - [Invest Like the Best, EP. 230]

Invest Like the Best with Patrick O'Shaughnessy

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The Power of User Delight and Business Flywheels

This chapter explores how exceptional business practices can delight users, featuring Wayfair as a key example. It highlights the flywheel effect where enhanced user experiences drive profits, reinvestment, and continuous improvement, fostering customer loyalty and a competitive edge.

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