The Importance of Context in KM

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I love the fact that you gave another example of context. The junior associate is going to have might use the exact same term to search on, but will need much different results than a senior partner would somebody who spent with the organization for years and years. That's a great example of what a mature search looks like. So I think the big thing for us was as a KM team, I'm really proud of us because we try and dig our heels into the unknown as much as possible. We saw about an 80% increase in usability and ability of the site.

Enterprise Knowledge CEO Zach Wahl speaks with Katie Stone, Director of Knowledge Management at Berry Appleman & Leiden LLP (BAL). BAL is a global firm singularly focused on meeting the immigration challenges of corporate clients around the world. The BAL Knowledge Management team researches, creates, and maintains this content and these process work flows in our proprietary legal database and utilizes first-to-market technologies such as AI and RPA to enhance the user experience.

In their conversation, Zach and Katie discusses how BAL handles Knowledge Management. They also talk about the importance of networking, attending conferences, and becoming a speaker for those looking to grow in the field of KM. Katie suggests that individuals should develop a clear and concise elevator pitch to explain what knowledge management means to them and how it adds value to their organization. She also emphasizes the importance of documenting everything that the KM team does and using metrics to demonstrate its value to stakeholders within the organization.

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