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Demystifying AI: Explainability vs Understandability
This chapter explores the critical distinctions between explainable AI and understandable AI, emphasizing their significance in building trust, particularly in regulated industries like healthcare and finance. The discussion highlights the complexities of AI models and the necessity for tailored explainability that caters to different user needs and contexts. Through practical examples, the chapter illustrates how enhancing user experience with AI can facilitate greater understanding and engagement.