100. Listening to Understand versus Listening to Win | Strategies for quality listening and how to know when you've got it right
Stimulus - Learn Tools to Crush It in Your Medical Career
The Importance of Listening
We give ourselves the illusion that we have understood because it's easy for us. The understanding is our work, but only they can decide if it's happened or not. And I think you just persevere with the goal of getting to that's exactly right until they say it. It's an opportunity to narrow the hierarchical gap between the physician and the patient in a way that opens the conversation.
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