3min chapter

Social Science Bites cover image

Melanie Simms on Work

Social Science Bites

CHAPTER

What Is Emotional Labour?

Emotional labor is where your employer uses that to their profit, essentially. They're using your ability to do that as part of the servicethat they're selling. That allows them to then capitalize, maximise their return on their investment in your labour. It's not just about using your emotion skill management in your job, because we all do that to some we all mask our real emotions. We can be at dinner with our parents when they say something irritating to us, and we can suppress that emotion and carry on smiling and being pleasant because we want it to be a pleasant evening. That's doing emotion work.

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode