The secrets of a great apology
ReThinking
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The Art of a Sincere Apology
This chapter explores the complexities of making effective apologies, challenging the notion that a simple 'sorry' suffices. It introduces the five R's of effective apologies—regret, rationale, responsibility, repentance, and repair—alongside a sixth R, a request for forgiveness. Through research and real-world examples, the chapter emphasizes the importance of personal accountability and the role of sincere apologies in rebuilding trust and credibility.
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