Episode 124 - The Role of a Client Experience Designer
The Legalpreneurs Sandbox
00:00
The Rise of the Why in Client Experience
CX is 100% almost, 100%. A lot of its discretionary effort to go above and beyond. Customers are now going to want to see that this organisation is connected to more than just the job at hand. People don't remember what you do, they remember how you make them feel. It's both internal work, but more and more, it's about this broader community impact.
Transcript
Play full episode
