Leading Transformational Change with Tobias Sturesson cover image

062. Dan Cable: Connecting People with Purpose

Leading Transformational Change with Tobias Sturesson

00:00

Building Trust in the Banks

Leaders need to listen and invest in people's ideas, says Richard Branson. He explains how a California bank went from having the lowest quit rates among all banks to highest customer satisfaction ratings over two years. But it didn't happen overnight; he had to develop trust across time with his employees before they could achieve their potential.

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