How to Automate a Classification System

It's actually a lot more simpler than that I mean if you take something like I'm trying to find a good analogy here but there isn't one. You build the automated to bit the easy bit maybe the yeah the bit that looks at lots of text and then if it comes to a problem then it will go and ask a few minutes or so. The system asks a person for help that would be already too advanced, he says.