The Importance of Connection in Business English

It's about keeping your clients, not losing them. And it's about feeling like you've done a good job on something. I think there's still that we want to feel like we're doing well at work as professionals. There is something to that. But like, don't make it a habit. Really read through and say, what is this person asking me? Because ultimately it's about doing a good job for the service you're providing.