In this episode, Richard interviews Claire DeMarco. Claire is the Director of Information Discovery Services at the Harvard Library. She led multiple high-performance teams, including the one that made Harvard University Libraries available to virtually anyone in the world. She tells us how the Core Protocols helped her teams to achieve successes and what to expect when these successes get noticed. When you finish listening to the episode, connect with Claire on Twitter, and check out her writings at medium.com. You can read the transcript of the episode at https://kasperowski.com/podcast-86-claire-demarco/.