The Efficient Advisor: Tactical Business Advice for Financial Planners  cover image

251: Friction-Free Process: What Advisors Can Learn from Uber’s Success (Efficient Friday!)

The Efficient Advisor: Tactical Business Advice for Financial Planners

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Revolutionizing Client Experience: The Power of Reducing Friction

This chapter examines how ridesharing applications like Uber have transformed the taxi service experience by eliminating common frustrations associated with traditional practices. It encourages listeners to reflect on their own business processes to identify and reduce friction, ultimately improving customer satisfaction and efficiency.

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