Experiencing Data w/ Brian T. O’Neill  (UX for AI Data Products, SAAS Analytics, Data Product Management) cover image

172 - Building AI Assistants, Not Autopilots: What Tony Zhang’s Research Shows About Automation Blindness

Experiencing Data w/ Brian T. O’Neill (UX for AI Data Products, SAAS Analytics, Data Product Management)

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The Paradox of Friction in AI Design for Enhanced Decision-Making

This chapter explores the design of AI interfaces in aviation, focusing on constant versus conditional engagement. It examines the role of friction in decision-making and the need for a balance between effective AI support and user satisfaction.

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