Why UK manufacturing supports customer experience

What if a billion-dollar brand could be built not through hype, but through relentless craftsmanship and purpose-driven focus?

In this episode of World's Greatest Business Thinkers, Nick Hague speaks with Will Butler-Adams, CEO of Brompton Bicycles, to unpack how a quirky folding bike became a global icon. Will reveals why engineering excellence beats marketing spend, how disciplined focus fuels sustainable growth, and why manufacturing in London is a strategic advantage, not a sentimental choice. The conversation explores balancing legacy with innovation, maintaining brand integrity under pressure, and treating profit as fuel rather than the finish line. It's a masterclass in building a mission-led brand that customers trust because the product earns it every day.

What You Will Learn:

• How to recognize and seize opportunities that float past you

• Why obsessing over product quality builds brands more effectively than marketing

• The counterintuitive advantage of staying lean and focused in growth

• How to balance legacy with innovation when inheriting a founder-led business

• Why manufacturing in the UK costs less than you'd think

• The framework for aligning profitability with purpose without sacrificing either

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Will Butler-Adams Bio

Will Butler-Adams is CEO of Brompton Bicycles, the iconic London-based folding bike manufacturer renowned for its innovative engineering and commitment to sustainable urban mobility. With a background in chemical engineering and lean manufacturing, Butler-Adams has transformed Brompton from a niche operation of 30 people into a global brand producing over 1.2 million bikes, with 80% exported worldwide. Under his leadership, he has pioneered vertically integrated manufacturing in the UK, launched Brompton Electric in collaboration with Williams F1 Advanced Engineering, and positioned the company as a masterclass in purpose-driven business that balances profitability with social and environmental impact.

Quotes:

1. "Opportunities float past us all the time. All of us. It doesn't matter who you are. It's whether you wanna get out there and grab them. And it might be prickly, and it might hurt, but you've gotta do something to make things happen. I thought, no, I'm actually going to contact him, and reorganise three months later to get a train all the way down to London, meet this random person who made these bikes I never heard of."

2. "You only have to think about things you own. Forget the trendy YouTube videos or Instagram posts and forget the cool collaborations and all of that fluffy stuff, the stuff you really, really love. You love it because it works. It's bloody good. If it delivers value, if it makes your life better, if it lasts, if it does go wrong, somebody's there to look after you."

3. "If you really obsess about what you're delivering to the customer and their experience for the entire life of the product, they will do your marketing for you. The average consumer's expectations are quite low because they've been burned so many times with overpromised, over-delivered rubbish. So when you're not shit, they're like, wow, these guys are good."

4. "Our mission isn't to make bicycles. It's to create urban freedom for happier lives. That's our purpose. The bike just helps us get there. Our purpose is what we're here for. I'm not gonna get out of bed to make a shareholder rich. If we don't make a profit, we can't innovate, we can't grow, we can't communicate."

Episode Resources:

• Will Butler-Adams on LinkedIn

• Brompton Bicycle Website

• Nick Hague on LinkedIn

• World's Greatest Business Thinkers on Apple Podcasts

• World's Greatest Business Thinkers on Spotify

• World's Greatest Business Thinkers on YouTube