9min chapter

The Product Manager cover image

An Onboarding Expert’s Playbook for Maximizing Product Adoption Rates (with Ramli John)

The Product Manager

CHAPTER

Navigating Onboarding Friction

This chapter analyzes the different types of friction—product, social, and emotional—that affect user onboarding. It emphasizes the importance of understanding these barriers and fostering collaboration across teams to enhance the onboarding experience and increase user adoption.

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