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214 : Building a brand of Taste and Culture - GD Prasad (Founder, VS Mani & Co.)
The Startup Operator
The Importance of Customer Feedback
"We were just not able to get the product okay so this is like an obvious gap right i mean whatever but how do you deal with some of the other stuff like someone who comes and says hey you know coffee isn't as great as what my party makes?" "I think it's very important for a business to say we will get to it quick if you let it marinate i think we are setting us up for failure," he said. 'If you don’t like the product you don't like the product which is fine that said we actually very consciously look at all the all the feedback that comes in'
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