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6min chapter
Intercom Co-Founder on AI Autonomy, Adapting Dev to LLMs and what AI Native means: Insights from Des Traynor
The AI Native Dev - from Copilot today to AI Native Software Development tomorrow
Evolution of Chat-Based Support with AI Integration
Exploring how a pioneering company revolutionized chat-based support with the integration of AI, especially GPT models, and the impact of autonomous agents on customer support. The chapter outlines the company's shift towards working with LLMs and statistical systems, leading to the rapid development of features like automatic summarization and workflow augmentation within a short time frame.
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