The AI Native Dev - from Copilot today to AI Native Software Development tomorrow cover image

Intercom Co-Founder on AI Autonomy, Adapting Dev to LLMs and what AI Native means: Insights from Des Traynor

The AI Native Dev - from Copilot today to AI Native Software Development tomorrow

CHAPTER

Evolution of Chat-Based Support with AI Integration

Exploring how a pioneering company revolutionized chat-based support with the integration of AI, especially GPT models, and the impact of autonomous agents on customer support. The chapter outlines the company's shift towards working with LLMs and statistical systems, leading to the rapid development of features like automatic summarization and workflow augmentation within a short time frame.

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