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The Challenge of Underinvesting in a Product
One of the things that I don't think we did enough of was figuring out exactly like what to call that. Mode fit into a thing that wasn't really defined yet. And for some customers, they needed to know what they were buying. Like they just needed a noun for it. People would have been more interested in what we're building if we just had sort of the terms to describe it in a cleaner way.