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Agile Practices
One of the agile practices is that really, this is one of you can do lo to measure this stuff. You mention about the email and stuff, the other work that you need. Well, its kind of all comes out in the wash. The idea is you focus on the outcomes. And really, if you have too much of that work where you aren't beingke directly productive, then your score will come down because it isn't tracked explicitly.