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13min chapter
E93: Why Do Most VC’s Underperform?
How I Invest with David Weisburd
The Importance of Customer Success in Venture Capital
This chapter explores the mission of Success VP, a venture capital firm focused on enhancing customer success in startups. It discusses the founder's journey and emphasizes the essential role of customer success in driving value creation and net revenue retention. Key insights are shared on the pitfalls of customer success roles, the need for specialization, and the impact of customer relationships on product market fit.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode