Make It Happen Mondays - B2B Sales Talk with John Barrows cover image

Dan Sperring: Rethinking ICP to Drive Revenue

Make It Happen Mondays - B2B Sales Talk with John Barrows

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Navigating Ideal Customer Profiles in SaaS

This chapter discusses the complexities of defining Ideal Customer Profiles (ICPs) in the SaaS and tech sectors, stressing the importance of a customized approach over generic data. It highlights the impact of departmental silos on customer acquisition and outlines metrics essential for refining ICPs and improving customer retention. Additionally, the chapter addresses the role of product adoption in ensuring customer success, emphasizing the need for ongoing assessment of user engagement with product features.

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