Why That Worked  – Presented by StoryBrand.ai cover image

#156: Will Guidara Returns—Is Hospitality the Ultimate Competitive Advantage?

Why That Worked – Presented by StoryBrand.ai

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Handling Mistakes and Exceeding Expectations

This chapter explores the concept of handling mistakes in the hospitality industry and the importance of exceeding customer expectations. It shares stories of how mistakes were turned into opportunities to create memorable experiences for customers. The chapter emphasizes the significance of listening to customers, providing exceptional service, and going above and beyond to make things right.

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