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4min chapter
Focus on Your Customer
Gain Grow Retain
How to Teach Your Team to Ask Better Questions
I'm curious if a lot of CS teams are finding it hard to even get the customer on a, on the call or on the phone? Like it's almost like we've kind of actually gone down a path so far that they're like, you know, I don't want time with you. There is some repositioning and anybody who wants to hit me up on LinkedIn, I can send them the, there's a couple templates I use. It has to be a message and there's a template for this too, that gets about a 70% conversion rate, which is high. And that kind of curiosity based message, as long as it's authentic, has a very high
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